Privacy Policy

When you use our contact form, we collect the fields you submit: name, email address, company, selected service, estimated budget and project message. We use this information to respond to your enquiry, understand requirements, discuss requested services, prepare proposals or estimates where relevant, and help prevent abuse or spam where applicable.

Our website and hosting infrastructure may process technical information such as browser and device characteristics, pages visited, interactions, referring source and approximate location inferred from network or device information where available. Optional analytics activity is described below and is not enabled until you choose it.

With your optional analytics consent, we use Google Analytics 4 to understand traffic, page usage and broad interaction patterns. We configure analytics so that optional storage is denied before consent and do not intentionally send contact-form contents, email addresses, phone numbers or other directly identifying form fields to Google Analytics. Analytics is restricted to the production website at softistry.com and www.softistry.com; local, development and preview environments are excluded.

Clicking a WhatsApp link takes you to WhatsApp, a service of Meta. WhatsApp and Meta apply their own privacy practices once you leave our website, and SOFTISTRY does not control that processing. Email links open your chosen email service; that provider may process the communication under its own terms. The website identifies contact@softistry.com as its contact address, but does not identify a particular email provider.

Depending on the circumstances and applicable law, we process information because it is necessary to respond to your request, supports legitimate business operations such as security and service enquiries, or is based on your consent where consent is required, such as optional analytics storage.

Information may be handled by categories of providers needed to operate this website and respond to enquiries, including hosting infrastructure, analytics services when enabled, email or form infrastructure, and communication services you choose to use. We do not sell personal information as a standalone commercial database. These providers may process information in different countries; applicable safeguards depend on the relevant service arrangements.

We retain information only for as long as reasonably necessary for the purpose collected, ordinary business or legal obligations, dispute prevention, and security. Exact retention can vary by the enquiry and the systems involved.

Depending on your jurisdiction, you may request access, correction, deletion, restriction or objection where applicable, and withdrawal of consent for consent-based processing. To ask a privacy question or make a request, contact contact@softistry.com. We may need to verify the request and legal exceptions may apply.

We use reasonable technical and organisational safeguards, but no internet transmission or storage system can be guaranteed completely secure. The website is intended for business and general professional users and is not knowingly designed to collect personal information from children. External websites and services have their own privacy practices.

We may update this policy when our website practices or legal requirements change. The latest version will be published on this page.